IT Service Management (ITSM)
Automate your Asset management process
IT Asset MAnagement Solutiom provides organizations with the peace of mind that all their assets are accounted for and effectively managed. Critical capabilities include the ability to discover all endpoints on your network, add administrative information, effortlessly create inventory reports, and automatically manage those endpoints. IT Asset Management solution saves you time and resources by automating the endpoint management process, and improves quality by avoiding human error.
Years of experience
Asset Lifecycle Management
A complete lifecycle management of your IT assets, from procurement to end-of-life.
Track asset depreciation over time
Ensure compliance and avoid audit costs with software license management
Proactively identify contract infringements and purchasing opportunities
Know exactly where your assets are located, who's using them, and how many there are
Use remote support and automated configuration functions for client systems (desktop, laptops, phones)
Automated Inventory Tracking
Helps take informed investment decisions, reduces manual processes, and ensures compliance for physical and virtual devices. You can discover all endpoints with IP addresses, see detailed hardware and software inventory, manage financial assets and populate your CMDB with inventory asset details with the inventory tracking feature. It can also be integrated with Remedy Service Management and Remedyforce.
Centralise and automate OS & Application Deployment
Centralized, automated deployment or migration needs no configuration, ensuring minimal disruption. It enables you to install, distribute and update applications and receive automated upgrades and self-service software installation. Client management enables the deployment and updating of operating systems to thousands of devices in inventory. Software deployment can be integrated with BMC Digital Workplace.
Software Licence Management and Policy Compliance
Brings down audit failures by supervising software license usage. Integration with the Flexera Application Recognition Library facilitates normalized software catalog. Client Management also takes care of the regulatory, industry, and corporate polices of the devices. It provides reports to satisfy audit requests and is SCAP 1.2 compliant certified by the National Institute of Standards and Technology.
Ensures system security by assessing, managing, deploying, and reporting on patches. The automated process lets you "set it and forget it". It distributes patches automatically and simultaneously, updates vulnerability and patch bulletins catalog and lets you patch multiple vendors as well.
Service Load Management
Drive and control users’ devices, resolve user requests, make changes, and troubleshoot issues to assist with service desk needs via web browsers. MyApps feature eliminates the need for going to any websites or submitting help desk forms. It enables integration of pre-approved software and accesses requests in the hands of the end-user, reducing the volume of calls to the service desk.