Optimised Operations for your IT Infrastructure
Your company has unique needs and goals that drive the specific requirements for each of your Software deployments. You need a service delivery structure that addresses those needs and goals adequately. That structure must align with your overall business service management strategy. It must also deliver maximum performance and value, while minimizing costs and complexities.
Kinsfolk offers an extensive range of support, maintenance, and managed application services, all built around a high-quality support model. That model is driven by service level agreements (SLAs) that ensure you are able to optimise the performance of every application.
Kinsfolk can deliver the cost reductions, performance enhancements, risk mitigation, and return on investment you expect from your software deployments.
Years of experience
Applications Managed Service
Kinsfolk provides application administration and support for your specific customizations and integrations, as well as the day-to-day operation of your solutions, so your own skilled resources can focus on creating more value for your business.
Service Team: Your choice of an on-shore or offshore service delivery manager and an operations lead who manages the team to deliver services within agreed SLAs and quality levels.
Application Administration: Comprehensive administration for development, user acceptance testing (UAT), and production environments.
Service Management: Management of service-related incidents and issues within agreed SLAs, and change request fulfillment based on your standard processes.
Add-On Services: An additional catalog of valuable AMS services.
Managed Support Services
Cost effective, flexible and reliable managed services to support your investment. We can serve as an extension of your current team, bridging the gap of missing skill sets or take ownership of your organization's support needs to achieve your target service levels.
ITSM Application Production Support
ITSM System Maintenance Support
Service Desk Analyst Managed Resourcing
Infrastructure Managed Services
Multi Role - Multi Cloud Platform Support